About Us

Our Vision

To be the premier and preferred legal and related services and solutions provider in Africa.

Our Mission

We are the pace setters in the provision of quality and timely legal services to each client’s unique and specific needs.

THE CLIENT POLICY​

Our client policy is based on uncompromising professionalism. At KIBANYA & KAMAU ASSOCIATES ADVOCATES the entire staff is committed to providing a thorough, informed, personalized and dedicated service coupled with a thorough understanding of the environment we operate in, we work closely with our clients in order to meet their needs and objectives.
  • When a client or prospective client first meets us, we seek to establish a full understanding of the matter on which we are being consulted and the objectives of the client.  We discuss with the client our terms of engagement, which sets out the basis upon which we will work for the client.  The terms cover such areas as fees, mode of payment thereof, complaints, documents handling and professional standards.
  • As early as possible we will give the client an indication of the legal issues to be resolved in their matter and the scope of our advisory work.
  • Upon acceptance of instructions, we open a client file which is used for all correspondence, accounting, information and retrieval purposes. Clients are requested to ensure that the file reference is quoted on all correspondence with the firm.
  • We keep clients informed as to the progress of their matter(s). We stay in touch by telephone, email and letter.  We send to clients copies of relevant correspondence, pleadings and documents so that they are fully involved in the process.  In this way, clients are able to follow the progress of thier matters.  This also affords our  Clients an opportunity to see how we are handling their work and allows them to work with us in resolving their matters expeditiously and cost effectively.
  • We expect our clients to call us at any stage to discuss progress on a matter and seek clarification on any issues.  There is always a line of communication open so that in case the lawyer handling the matter is not available, the secretary can refer the call to another lawyer who can help or take a message.
  • For deliveries, we have messengers who deliver documents within Nairobi area during work hours.  For international deliveries that are urgent and confidential, we use reputable courier firms.  We use email to keep in touch with our overseas clients.
  • We work Mondays to Fridays from 8.00 am to 5.00 pm.  However, our lawyers usually work outside these hours and can, on appointment be contacted outside these hours.
  • We are always willing to discuss our work with client and listen to suggestions as to how we can improve our services.  We believe that if a client is satisfied with our services and the work we have carried out, he/she will give positive  recommendation about our firm.
  • We will usually discuss with clients at a very early stage the legal costs likely to be ascertained in a particular matter. Often the nature of the work undertaken makes it impossible to give firm estimates but a partner or associate will always be prepared to give an indication, based on her/his experience of similar work and the amount which the client should budget for.